Your Telehealth Questions, Answered

Our telehealth platform covers General GP consultations, Mental Health support, Weight Management, Vitality consultations, Chronic Care, and DVA Services. Your practitioner will recommend the most appropriate pathway based on your individual health needs.

If deemed medically appropriate, your practitioner can issue an eScript during your consultation. eScripts are sent via SMS and can be redeemed at any Australian pharmacy.

Your practitioner will review your health history, current concerns, and goals. If a medically supervised weight management plan is appropriate for you, they will discuss the available options, which may include lifestyle guidance and, if deemed medically appropriate, prescription support.

A Mental Health consultation provides a GP appointment focused on your psychological and emotional wellbeing with a qualified practitioner. They may recommend a Mental Health Treatment Plan, referrals to allied health professionals, or other support as appropriate. If you or someone you know is in crisis, please call Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636. In an emergency, call 000.

Vitality consultations involve a health assessment with your GP. Your practitioner will discuss personalised options based on your individual health needs, if deemed medically appropriate.

Chronic Care consultations are for patients managing ongoing health conditions. Your practitioner will review your current management plan, discuss any concerns, and adjust your care as needed. Regular follow-up appointments help maintain continuity of care.

Consultation fees vary by service type. All pricing is displayed clearly before you book, so there are no surprises. Visit our pricing page for current consultation fees across all services.

Some General GP and Mental Health consultations may attract Medicare rebates depending on your circumstances. Your practitioner can advise whether a rebate may apply during your consultation.

No. All consultation fees are displayed upfront before you confirm your booking. If additional costs arise (such as pathology or further referrals), your practitioner will discuss these with you during the consultation.

Yes. Cancellations made more than 2 hours before your appointment may be rescheduled or refunded. Please refer to our Terms and Conditions for full details.

Yes. All health information is stored securely and managed in accordance with the Australian Privacy Principles. Your information is never shared without your explicit consent. You can read our full Privacy Policy for more details.

Telehealth is not suitable for medical emergencies. If you are experiencing a life-threatening situation, call 000 immediately. For non-emergency urgent care, contact 13HEALTH (13 43 25 84). If you are experiencing a mental health crisis, call Lifeline on 13 11 14.

Yes. All video consultations use end-to-end encryption. Our platform is designed to meet Australian healthcare data security standards, so you can feel confident discussing your health concerns privately.

Yes. Every practitioner on the Telemate Health platform is a qualified, Australian-registered medical professional. All practitioners hold current registration and practise in accordance with Australian telehealth guidelines.

You can express a preference and we will do what we can to accommodate your request. For follow-up appointments, we aim to match you with the same practitioner where possible to support continuity of care.

Our practitioners are qualified Australian GPs with significant post-graduate experience. Many hold additional training relevant to their areas of practice.